The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

- Tom Peters

Hire for attitude. Train for skill... More

- Tom Peters

Leaders don't create followers, they create more leaders.

- Tom Peters

Listen to Everyone. Ideas come from everywhere

- Tom Peters

You will be remembered, in the long haul, for the quality of your work, not the quantity of your work. No one evaluates Picasso based on the number o…

- Tom Peters

The thing that keeps a business ahead of the competition is excellence in execution.

- Tom Peters

Excellence is not an aspiration. Excellence is what you do in the next five minutes.

- Tom Peters

What gets measured gets done.

- Tom Peters

Excellence comes from human beings doing things of value that customers find memorable.

- Tom Peters