Management creates an empowered state of mind in the organization by treating employees as part-owners of the business and expecting them to act like…

- Leonard L. Berry

The first time formal customer research is done, executives frequently are surprised by the sizeable percentage of customers who defect for service-r…

- Leonard L. Berry

Value equals benefits received for burdens endured.

- Leonard L. Berry

Excellence nourishes the soul.

- Leonard L. Berry