So many companies today, when first confronted by a crisis, go into a bunker mentality. They either say, "No comment," or they lie as a knee-jerk reaction. Neither of these sins, I believe, is generally committed on purpose. Rather, companies often panic when first confronted with a crisis and either say nothing, which looks like they're covering something up, or they speak what they wish was the truth.
Companies that do not actively practice, study, and plan for crisis communications - as well, of course, crisis management - are doomed to fail when … - Steven Fink
Companies that do not actively practice, study, and plan for crisis communications - as well, of course, crisis management - are doomed to fail when …
- Steven Fink
Social media has dramatically changed the playing field in terms of crisis communications - and any company that does not effectively use social medi… - Steven Fink
Social media has dramatically changed the playing field in terms of crisis communications - and any company that does not effectively use social medi…
So many companies today, when first confronted by a crisis, go into a bunker mentality. They either say, "No comment," or they lie as a knee-jerk rea… - Steven Fink
So many companies today, when first confronted by a crisis, go into a bunker mentality. They either say, "No comment," or they lie as a knee-jerk rea…
In my experience, the public will forgive mistakes, provided they are acknowledged promptly and a remedial course of action is articulated. Lawyers o… - Steven Fink
In my experience, the public will forgive mistakes, provided they are acknowledged promptly and a remedial course of action is articulated. Lawyers o…
Too often, clients want us to give them a one-size-fits-all crisis management plan from off the shelf. Some of our competitors do this because it's f… - Steven Fink
Too often, clients want us to give them a one-size-fits-all crisis management plan from off the shelf. Some of our competitors do this because it's f…
A moderate amount of stress - not too much, not too little - generally means you understand the problem and are psychologically stoked to solve it. M… - Steven Fink
A moderate amount of stress - not too much, not too little - generally means you understand the problem and are psychologically stoked to solve it. M…
Mistakes are good provided you learn from them, and correct them promptly. - Steven Fink
Mistakes are good provided you learn from them, and correct them promptly.
When I wrote my first book, Crisis Management: Planning for the Inevitable, it was endorsed by the American Management Association, and consequently … - Steven Fink
When I wrote my first book, Crisis Management: Planning for the Inevitable, it was endorsed by the American Management Association, and consequently …
I often say that good crisis management is good decision-making under stress. - Steven Fink
I often say that good crisis management is good decision-making under stress.
Login to join the discussion
Login to join the discussion