Many managers feel, somewhat cynically, that people are being paid to do their jobs and that's that. This attitude reflects an insensitivity to people that is a trademark of many hockey-style managers.
Most things don't work like they are supposed to work. - Phil Crosby
Most things don't work like they are supposed to work.
- Phil Crosby
It isn't what you find, it's what you do about what you find. - Phil Crosby
It isn't what you find, it's what you do about what you find.
Quality has to be caused, not controlled. - Phil Crosby
Quality has to be caused, not controlled.
It is always cheaper to do the job right the first time. - Phil Crosby
It is always cheaper to do the job right the first time.
Quality means conformance to requirements, not elegance. - Phil Crosby
Quality means conformance to requirements, not elegance.
Improving quality requires a culture change, not just a new diet. - Phil Crosby
Improving quality requires a culture change, not just a new diet.
When you're out of quality, you're out of business. - Phil Crosby
When you're out of quality, you're out of business.
The cost of quality is the expense of doing things wrong. - Phil Crosby
The cost of quality is the expense of doing things wrong.
If we deliver on time, but the product has defects, we have not delivered on time. - Phil Crosby
If we deliver on time, but the product has defects, we have not delivered on time.
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