Often we will learn more from our failures than we do from our successes.

- Bill Capodagli

In the long run, it costs more to provide poor rather than good service.

- Bill Capodagli

My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could …

- Bill Capodagli

Storyboarding is what I call an "idea landscape" - one that can help unleash creativity, improve communication, and identify practical solutions to c…

- Bill Capodagli

The two critical questions to ask are: "Who is my customer?" and "What value am I adding?" Unfortunately, many workers cannot answer these questions.…

- Bill Capodagli

The best ideas can come from anyone within an organization. Leaders must remember that if they want employees to embrace a new organizational "Dream"…

- Bill Capodagli

Productivity starts with doing the right things.

- Bill Capodagli

People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.

- Bill Capodagli

The key is to make sure you are doing the "right things" before you worry about doing things "right".

- Bill Capodagli