A moderate amount of stress - not too much, not too little - generally means you understand the problem and are psychologically stoked to solve it. Moderate stress yields the best, most optimum performance in a crisis.
Social media has dramatically changed the playing field in terms of crisis communications - and any company that does not effectively use social medi… - Steven Fink
Social media has dramatically changed the playing field in terms of crisis communications - and any company that does not effectively use social medi…
- Steven Fink
In my experience, the public will forgive mistakes, provided they are acknowledged promptly and a remedial course of action is articulated. Lawyers o… - Steven Fink
In my experience, the public will forgive mistakes, provided they are acknowledged promptly and a remedial course of action is articulated. Lawyers o…
A moderate amount of stress - not too much, not too little - generally means you understand the problem and are psychologically stoked to solve it. M… - Steven Fink
A moderate amount of stress - not too much, not too little - generally means you understand the problem and are psychologically stoked to solve it. M…
So many companies today, when first confronted by a crisis, go into a bunker mentality. They either say, "No comment," or they lie as a knee-jerk rea… - Steven Fink
So many companies today, when first confronted by a crisis, go into a bunker mentality. They either say, "No comment," or they lie as a knee-jerk rea…
I never assign blame in a crisis. There is no benefit to doing so. - Steven Fink
I never assign blame in a crisis. There is no benefit to doing so.
Too often, clients want us to give them a one-size-fits-all crisis management plan from off the shelf. Some of our competitors do this because it's f… - Steven Fink
Too often, clients want us to give them a one-size-fits-all crisis management plan from off the shelf. Some of our competitors do this because it's f…
Companies that do not actively practice, study, and plan for crisis communications - as well, of course, crisis management - are doomed to fail when … - Steven Fink
Companies that do not actively practice, study, and plan for crisis communications - as well, of course, crisis management - are doomed to fail when …
I often say that good crisis management is good decision-making under stress. - Steven Fink
I often say that good crisis management is good decision-making under stress.
Too often, business schools teach academic crisis management theory, if that, but given the diverse and unique nature of crises, all the theory in th… - Steven Fink
Too often, business schools teach academic crisis management theory, if that, but given the diverse and unique nature of crises, all the theory in th…
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