Running a multi-million dollar business can be frustrating at times, especially when someone does something I am not happy with. It might not even be their fault, but it is human nature to reach in an angry or heated way. However, I have learned an important and effective lesson. Rather than complain to my member of staff about their actions, I search my memory bank for things I find wonderful about them. This changes the energy around the issue instantly. People tend to live up to what you expect of them.
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