The next time you face a customer who has every right to be upset, say something like this: 'I don't blame you for feeling as you do. If I were you, I'd feel exactly the same way. What would you like for me to do?' These are magical, healing words, and you'll be surprised at how reasonable people become when they believe you are on their side.
Every person that you meet knows something you don't; learn from them. - H. Jackson Brown, Jr.
Every person that you meet knows something you don't; learn from them.
- H. Jackson Brown, Jr.
All that mankind has ever learned is nothing more than a single grain of sand on a beach that reaches to infinity. - H. Jackson Brown, Jr.
All that mankind has ever learned is nothing more than a single grain of sand on a beach that reaches to infinity.
When declaring your rights, don't forget your responsibilities. - H. Jackson Brown, Jr.
When declaring your rights, don't forget your responsibilities.
Be brave. Even if you're not pretend to be. No one can tell the difference. - H. Jackson Brown, Jr.
Be brave. Even if you're not pretend to be. No one can tell the difference.
Plant more flowers than you pick - H. Jackson Brown, Jr.
Plant more flowers than you pick
Commit yourself to constant improvement. Commit yourself to quality. Be persistent, persistent, persistent...and have a grateful heart! - H. Jackson Brown, Jr.
Commit yourself to constant improvement. Commit yourself to quality. Be persistent, persistent, persistent...and have a grateful heart!
Give people a second chance, but not a third. - H. Jackson Brown, Jr.
Give people a second chance, but not a third.
Earn your success based on service to others, not at the expense of others. - H. Jackson Brown, Jr.
Earn your success based on service to others, not at the expense of others.
Protect your enthusiasm from the negativity of others. - H. Jackson Brown, Jr.
Protect your enthusiasm from the negativity of others.
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