Too often, business schools teach academic crisis management theory, if that, but given the diverse and unique nature of crises, all the theory in the world will not help you manage an actual crisis unless you know the basic mechanics.
Companies that do not actively practice, study, and plan for crisis communications - as well, of course, crisis management - are doomed to fail when … - Steven Fink
Companies that do not actively practice, study, and plan for crisis communications - as well, of course, crisis management - are doomed to fail when …
- Steven Fink
I often say that good crisis management is good decision-making under stress. - Steven Fink
I often say that good crisis management is good decision-making under stress.
So many companies today, when first confronted by a crisis, go into a bunker mentality. They either say, "No comment," or they lie as a knee-jerk rea… - Steven Fink
So many companies today, when first confronted by a crisis, go into a bunker mentality. They either say, "No comment," or they lie as a knee-jerk rea…
Social media has dramatically changed the playing field in terms of crisis communications - and any company that does not effectively use social medi… - Steven Fink
Social media has dramatically changed the playing field in terms of crisis communications - and any company that does not effectively use social medi…
In my experience, the public will forgive mistakes, provided they are acknowledged promptly and a remedial course of action is articulated. Lawyers o… - Steven Fink
In my experience, the public will forgive mistakes, provided they are acknowledged promptly and a remedial course of action is articulated. Lawyers o…
Too often, clients want us to give them a one-size-fits-all crisis management plan from off the shelf. Some of our competitors do this because it's f… - Steven Fink
Too often, clients want us to give them a one-size-fits-all crisis management plan from off the shelf. Some of our competitors do this because it's f…
A moderate amount of stress - not too much, not too little - generally means you understand the problem and are psychologically stoked to solve it. M… - Steven Fink
A moderate amount of stress - not too much, not too little - generally means you understand the problem and are psychologically stoked to solve it. M…
Too often, business schools teach academic crisis management theory, if that, but given the diverse and unique nature of crises, all the theory in th… - Steven Fink
Too often, business schools teach academic crisis management theory, if that, but given the diverse and unique nature of crises, all the theory in th…
I never assign blame in a crisis. There is no benefit to doing so. - Steven Fink
I never assign blame in a crisis. There is no benefit to doing so.
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