Also note that invariably when we design something that can be used by those with disabilities, we often make it better for everyone
Donald A. NormanRead
If people keep buying poorly designed products, manufacturers and designers will think they are doing the right thing and continue as usual.
Interpretation
Consumer choices influence product design and quality.
This quote by Donald A. Norman highlights the responsibility of consumers in shaping the market. If buyers consistently choose poorly designed products, manufacturers and designers may mistakenly believe that their designs are acceptable, leading to a stagnation in quality and innovation. It emphasizes the critical role of consumer feedback in driving improvements in design and functionality.
In practice
In a discussion about product reviews, one might say, 'As Norman pointed out, if we keep buying poorly designed products, nothing will change.'
Also note that invariably when we design something that can be used by those with disabilities, we often make it better for everyone
When you have trouble with things—whether it's figuring out whether to push or pull a door or the arbitrary vagaries of the modern computer and electronics industries—it's not your fault. Don't blame yourself: blame the designer.
User-centered design means working with your users all throughout the project.
Products were once designed for the functions they performed. But when all companies can make products that perform their functions equally well, the distinctive advantage goes to those who provide pleasure and enjoyment while maintaining the power. If functions are equated with cognition, pleasure is equated with emotion; today we want products that appeal to both cognition and emotion.
The hardest part of design ... is keeping features out.
Any time you see signs or labels added to a device, it is an indication of bad design: a simple lock should not require instructions.
I just believed. I believed that the technology would change people's lives. I believed putting real identity online - putting technology behind real identity - was the missing link.
The feeling that 'no one is listening to me' make us want to spend time with machines that seem to care about us.
Since the rise of Homo sapiens, human beings have been the smartest minds around. But very shortly - on a historical scale, that is - we can expect technology to break the upper bound on intelligence that has held for the last few tens of thousands of years.
The whole notion of passwords is based on an oxymoron. The idea is to have a random string that is easy to remember. Unfortunately, if it's easy to remember, it's something nonrandom like 'Susan.' And if it's random, like 'r7U2*Qnp,' then it's not easy to remember.
With regard to robots, in the early days of robots people said, 'Oh, let's build a robot' and what's the first thought? You make a robot look like a human and do human things. That's so 1950s. We are so past that.
Software is a great combination between artistry and engineering.
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