The point is... you'd better figure out what your Customers - the Customers you want - value. Because that's what they'll buy. Anything else is a waste of their money, and they'll figure that out in a hurry.
Most businesses fail because they want the right things but measure the wrong things, and they get the wrong results. - Gordon Bethune
Most businesses fail because they want the right things but measure the wrong things, and they get the wrong results.
- Gordon Bethune
The airline business is the biggest team sport in the world. When you're all consumed with fighting among yourselves, your opponents can run over you… - Gordon Bethune
The airline business is the biggest team sport in the world. When you're all consumed with fighting among yourselves, your opponents can run over you…
Somebody who knows what they're doing, who has a good track record, they come across as very articulate, bright and looking for a challenge - that's … - Gordon Bethune
Somebody who knows what they're doing, who has a good track record, they come across as very articulate, bright and looking for a challenge - that's …
It's not about market share. If you have a successful company, you will get your market share. But to get a successful company, what do you have to h… - Gordon Bethune
It's not about market share. If you have a successful company, you will get your market share. But to get a successful company, what do you have to h…
But I like to think that a lot of managers and executives trying to solve problems miss the forest for the trees by forgetting to look at their peopl… - Gordon Bethune
But I like to think that a lot of managers and executives trying to solve problems miss the forest for the trees by forgetting to look at their peopl…
It's the old adage: You can make a pizza so cheap, nobody will eat it. You can make an airline so cheap, nobody will fly it. - Gordon Bethune
It's the old adage: You can make a pizza so cheap, nobody will eat it. You can make an airline so cheap, nobody will fly it.
Do you know how much faster I can fix an airplane when I want to fix it than when I don't want to fix it? - Gordon Bethune
Do you know how much faster I can fix an airplane when I want to fix it than when I don't want to fix it?
You don't lie to your own doctor. You don't lie to your own attorney, and you don't lie to your employees. - Gordon Bethune
You don't lie to your own doctor. You don't lie to your own attorney, and you don't lie to your employees.
It's like telling Mozart that there are too many notes in an opera. Which one do you want us to take out? - Gordon Bethune
It's like telling Mozart that there are too many notes in an opera. Which one do you want us to take out?
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