Reengineering posits a radical new principle: that the design of work must be based not on hierarchical management and the specialization of labor bu…

- Michael Martin Hammer

To succeed at re-engineering, you have to be a missionary, a motivator, and a leg breaker.

- Michael Martin Hammer

America's business problem is that it is entering the twenty-first century with companies designed during the nineteenth century to work well in the …

- Michael Martin Hammer

Reengineering eliminates work, not jobs or people.

- Michael Martin Hammer

If managing were simple, why do the majority of businesses fail? If physicians had the same success rate as executives, the medical schools would hav…

- Michael Martin Hammer

Reengineering cannot be entrusted to the semi-competent, the hangers-on with nothing better to do.

- Michael Martin Hammer

...heavy investments in information technology have delivered disappointing results - largely because companies tend to use technology to mechanize o…

- Michael Martin Hammer

A successful career will no longer be about promotion. It will be about mastery.

- Michael Martin Hammer

Automating a mess yields an automated mess.

- Michael Martin Hammer