Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.
Most things don't work like they are supposed to work. - Phil Crosby
Most things don't work like they are supposed to work.
- Phil Crosby
It isn't what you find, it's what you do about what you find. - Phil Crosby
It isn't what you find, it's what you do about what you find.
It is always cheaper to do the job right the first time. - Phil Crosby
It is always cheaper to do the job right the first time.
Quality has to be caused, not controlled. - Phil Crosby
Quality has to be caused, not controlled.
Quality means conformance to requirements, not elegance. - Phil Crosby
Quality means conformance to requirements, not elegance.
Improving quality requires a culture change, not just a new diet. - Phil Crosby
Improving quality requires a culture change, not just a new diet.
When you're out of quality, you're out of business. - Phil Crosby
When you're out of quality, you're out of business.
The cost of quality is the expense of doing things wrong. - Phil Crosby
The cost of quality is the expense of doing things wrong.
If we deliver on time, but the product has defects, we have not delivered on time. - Phil Crosby
If we deliver on time, but the product has defects, we have not delivered on time.
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