PDCA is the essence of managerial work: making sure the job gets done today and developing better ways to do it tomorrow.

- Brian L. Joiner

Real benefits come when managers begin to understand the profound difference between 'cost cutting' and 'eliminating the causes of costs'

- Brian L. Joiner

There are three ways to get better figures... Improve the system... Distort the system... Distort the figures

- Brian L. Joiner