Too many companies these days can't tell the difference between good profits and bad.... By now you're probably wondering how in heaven's name profit…

- Fred Reichheld

If you wonder what getting and keeping the right employees has to do with getting and keeping the right customers, the answer is everything.

- Fred Reichheld

Loyalty is dead, the experts proclaim, and the statistics seem to bear them out. On average, U.S. corporations now lose half their customers in five …

- Fred Reichheld

Without trust, there can be no loyalty - and without loyalty, there can be no true growth.

- Fred Reichheld