In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
You can't find what doesn't exist, but you can create it. - Ron Kaufman
You can't find what doesn't exist, but you can create it.
- Ron Kaufman
Do what's right and you'll never go wrong. - Ron Kaufman
Do what's right and you'll never go wrong.
Service is taking action to create value for someone else. - Ron Kaufman
Service is taking action to create value for someone else.
Don't just talk about it, do it. - Ron Kaufman
Don't just talk about it, do it.
Every service problem is as an opportunity to show you care. - Ron Kaufman
Every service problem is as an opportunity to show you care.
Quality is more than a promise, it's genuine performance. - Ron Kaufman
Quality is more than a promise, it's genuine performance.
If your customers have to ask you for it, you haven't been thinking far enough ahead. - Ron Kaufman
If your customers have to ask you for it, you haven't been thinking far enough ahead.
Exceeding expectations is where satisfaction ends and loyalty begins. - Ron Kaufman
Exceeding expectations is where satisfaction ends and loyalty begins.
You can't stop change. Don't let it stop you. - Ron Kaufman
You can't stop change. Don't let it stop you.
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