Customer-centricity should be about delivering value for customers that will eventually create value for the company.

- Robert G. Thompson

The simple truth is that technology is still a poor substitute for human interaction.

- Robert G. Thompson

If you give customers a chance, they'll communicate with you in many ways

- Robert G. Thompson

Customers are speaking to you implicitly via their behavior, captured in the footprints they leave behind in your systems.

- Robert G. Thompson