First, the skill of storytelling helps to galvanize your team. Second, the discipline of storytelling requires leaders to be clear about their intent…

- Gary A. Klein

I worry about leaders in complex situations who don't have enough experience, who are just going with their intuition and not monitoring it, not thin…

- Gary A. Klein

If you mean, "My gut feeling is telling me this; therefore I can act on it and I don't have to worry," we say you should never trust your gut.

- Gary A. Klein

By the time executives get to high levels, they are good at making others feel confident in their judgment, even if there's no strong basis for the j…

- Gary A. Klein

You need to take your gut feeling as an important data point, but then you have to consciously and deliberately evaluate it, to see if it makes sense…

- Gary A. Klein

Rigor is not a substitute for imagination.

- Gary A. Klein

People sometimes are so confident in their flawed beliefs that they get stuck - fixated - and as a result are blinded to insights that are right in f…

- Gary A. Klein

The most valuable insight I have made about how people make decisions is that when they become skilled they don't have to make decisions - choices be…

- Gary A. Klein

You need strategies that help rule things out. That's the opposite of saying, "This is what my gut is telling me; let me gather information to confir…

- Gary A. Klein