The boss says 'I'; the leader, 'we'.

- Harry Gordon Selfridge

The boss depends on authority; the leader on goodwill.

- Harry Gordon Selfridge

There are no hard times for good ideas.

- Harry Gordon Selfridge

The boss drives people; the leader coaches them. The boss depends on authority; the leader on good will. The boss inspires fear; the leader inspires …

- Harry Gordon Selfridge

The boss inspires fear; the leader inspires enthusiasm. The boss says 'I'; The leader says 'We'.

- Harry Gordon Selfridge

Get the confidence of the public and you will have no difficulty in getting their patronage.

- Harry Gordon Selfridge

The boss drives people; The leader coaches them.

- Harry Gordon Selfridge

The boss says 'Go'; the leader says 'Let's go!'

- Harry Gordon Selfridge

The customer is always right.

- Harry Gordon Selfridge