Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to recomm…

- Stewart Butterfield

The outward expression of empathy is courtesy.

- Stewart Butterfield

Some people will know exactly what they want to do at a very young age, but the odds are low. I feel like people in their early- to mid-20s are very …

- Stewart Butterfield

We're still at the beginning of a major transition in how people communicate and work together.

- Stewart Butterfield

Life is too short to do mediocre work and it is definitely too short to build shitty things.

- Stewart Butterfield

I'm going to make more money than I need in any outcome.

- Stewart Butterfield

When key users told us something wasn't working, we fixed it - immediately.

- Stewart Butterfield

You have to figure out what conversion means in your case. What does retention mean? What does activation mean? For every business, it's going to be …

- Stewart Butterfield

It’s hard to imagine the revenue from selling the prints will cover the cost of lost goodwill.

- Stewart Butterfield