Inspirational Quotes, Motivational Sayings, and Wise Words for Daily Inspiration

twenty-years-ago-someone-horrible-service-may-weeks-even-months-wordofmouth

Twenty years ago if you provided someone with horrible service, it may take weeks or even months for the word-of-mouth message to get out to 15-20 potential customers. Today, with social media, thousands of potential customers can learn about horrible service within hours, minutes or even seconds after it happens.

Bill Capodagli's Popular Quotes

Often we will learn more from our failures than we do from our successes.

- Bill Capodagli

In the long run, it costs more to provide poor rather than good service.

- Bill Capodagli

My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could …

- Bill Capodagli

Storyboarding is what I call an "idea landscape" - one that can help unleash creativity, improve communication, and identify practical solutions to c…

- Bill Capodagli

The best ideas can come from anyone within an organization. Leaders must remember that if they want employees to embrace a new organizational "Dream"…

- Bill Capodagli

Productivity starts with doing the right things.

- Bill Capodagli

People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.

- Bill Capodagli

The two critical questions to ask are: "Who is my customer?" and "What value am I adding?" Unfortunately, many workers cannot answer these questions.…

- Bill Capodagli

The key is to make sure you are doing the "right things" before you worry about doing things "right".

- Bill Capodagli