Servant leadership is the foundation and the secret of Sam Walton's ability to achieve team synergy.

- Michael Bergdahl

Empowering people turns Wal-Mart's culture into a competitive advantage.

- Michael Bergdahl

Sam Walton's values are: treat the customer right, take care of your people, be honest in your dealings, pass savings along to the customer, keep thi…

- Michael Bergdahl

When you compete with Wal-Mart, even if you think you've found a niche don't ever become complacent.

- Michael Bergdahl

Differentiate your products, provide great service and don't even think about trying to compete with Wal-Mart on Price.

- Michael Bergdahl

The key to Operations at Wal-Mart is their ability to maintain the highest standards while at the same time getting things done with lockstep executi…

- Michael Bergdahl

Sam Walton was a master storyteller who used illustrative stories to reinforce his cultural standards.

- Michael Bergdahl

Wal-Mart's success strategies and tactics are easy to understand yet hard to duplicate.

- Michael Bergdahl

Sam Walton instilled ownership of the products in the stores into the collective consciousness of every associate regardless of what job they did for…

- Michael Bergdahl