If you love your work, you'll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you - like a fever.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. - Sam Walton
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
- Sam Walton
To succeed in this world, you have to change all the time. - Sam Walton
To succeed in this world, you have to change all the time.
Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them. - Sam Walton
Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.
You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change. - Sam Walton
You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.
The way management treats their associates is exactly how the associates will then treat the customers. - Sam Walton
The way management treats their associates is exactly how the associates will then treat the customers.
Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can acco… - Sam Walton
Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can acco…
The goal as a company is to have customer service that is not just the best, but legendary. - Sam Walton
The goal as a company is to have customer service that is not just the best, but legendary.
Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more. - Sam Walton
Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.
The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. … - Sam Walton
The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. …
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