If people don't think the odds are against you, you're doing it wrong..

You'll learn more in a day talking to customers than a week of brainstorming, a month of watching competitors, or a year of market research..

The only way to avoid disruption is to constantly do what you would if you were just starting out..

Better to be too early and have to try again, than be too late and have to catch up..

I have a lot of faults. I often interrupt in meetings. I talk too loud. I talk too fast..

Sometimes things are the way they are and can't be changed, other times it's because no one ever tried. Your job is to find the latter..

I tend to not discriminate when it comes to people I can learn from. Basically, if someone has built a meaningful business in software, technology or….

You want to find the really crazy but still somewhat reasonable outliers within the customer ecosystem..

Modularize, don't customize. Build a platform as opposed to building all of the custom technology and custom vertical experiences..

Read these 3 books - Crossing the Chasm, Innovators Dilemma and Behind the Cloud..

The chance of failure is almost always better than the guarantee of never knowing..

Better to be right about the trend and wrong about the implementation, than the other way around..

That's already been tried before only means the first attempt got it wrong..

If you don't go to every level of your company, you distance yourself from the marketplace and from your people..

Opportunity lives at the intersection of what people need tomorrow and can be just barely built today..

If every customer is using your product "correctly", you'll never learn anything interesting about what to do next..

Do things that incumbents can't or won't do because it's economically or technically infeasible..

You can look at the cost structure of an incumbent company and discover: where are they not going to be able to drop their prices... because that bus….

It's unfortunate biologically we have to sleep..

I think I'm the kind of person who would be very difficult to employ - I'm pretty annoying, but driven..

Look for new enabling technologies that create a wide gap between how things have been done and how they can be done..