Habits grow from obtaining knowledge, attitude and skills..

Vision without execution is like a plane without wings, or Dumbo without ears, it just won't fly..

When values are deeply embedded within an organization, they seldom change..

Write down your Dream or story; create your own unique Values, Believe in them, and use them to make all decisions; Dare to take some risks; and Do t….

Innovate, don't imitate. Set out to create a culture that is right for your organization, then work at making it happen..

The results of "engaged" companies vs "disengaged" companies are staggering. Getting workers to be more engaging with their coworkers and customers c….

The two greatest role models in my professional career were Walt Disney and Dr. Deming. Dr. Deming was the Father of Total Quality Management and the….

Twenty years ago if you provided someone with horrible service, it may take weeks or even months for the word-of-mouth message to get out to 15-20 po….

Knowledge is the understanding of what, how and why we need to do something. Skill is applying that knowledge in a practical situation. Attitude is t….

Organizational culture begins in HR. This means to hire for attitude and train for skill..

Social media can work to a CEO's advantage. Someone with a great product in a small town in the middle of nowhere can compete in the world marketplac….

When you focus on results, you will very seldom see a change in your culture. But, if you focus on a customer-centric culture, you will realize long-….

Always look for ways to improve even the "good show.".

The best ideas can come from anyone within an organization. Leaders must remember that if they want employees to embrace a new organizational "Dream"….

The key is to make sure you are doing the "right things" before you worry about doing things "right"..

Often we will learn more from our failures than we do from our successes..

Storyboarding is what I call an "idea landscape" - one that can help unleash creativity, improve communication, and identify practical solutions to c….

When you are young, if you can define your long-term dream, - something that you can get passionate about - solidify your values, dare to take a risk….

The two critical questions to ask are: "Who is my customer?" and "What value am I adding?" Unfortunately, many workers cannot answer these questions.….

For almost 100 years, The Walt Disney Company has had a variety of leaders. Even though it has been hard for some of these leaders to maintain their ….

Values must be demonstrated through behaviors, but they are truly significant when they represent the beliefs of an entire organization..