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Know your numbers' is a fundamental precept of business.
How fast a company can respond in an emergency is a measure of its corporate reflexes.
A company's ability to respond to an unplanned event, good or bad is a prime indicator of its ability to compete.
Sometimes, I think my most important job as a CEO is to listen for bad news. If you don't act on it, your people will eventually stop bringing bad news to your attention and that is the beginning of the end.
The competition to hire the best will increase in the years ahead. Companies that give extra flexibility to their employees will have the edge in this area.
Only a few businesses will succeed by having the lowest price, so most will need a strategy that includes customer services.
The most important 'speed' issue is often not technical but cultural. It's convincing everyone that the company's survival depends on everyone moving as fast as possible.
An important re-engineering principle is that companies should focus on their core competence and outsource everything else.
Customers want high quality at low prices and they want it now.
The most meaningful way to differentiate your company from your competitors, the best way to put distance between you and the crowd is to do an outstanding job with information. How you gather, manage and use information will determine whether you win or lose.
Bringing together the right information with the right people will dramatically improve a company's ability to develop and act on strategic business opportunities.
Information work is thinking work.
Setting clear goals and finding measures that will mark progress toward them can improve the human condition.
About three million computers get sold every year in China, people don't pay for the software. Someday they will, though. And as long as they're going to steal it, we want them to steal ours. They'll get sort of addicted, and then we'll somehow figure out how to collect sometime in the next decade.
Customer service will become the primary value added function of every business.
Your school may have done away with winners and losers, but life HAS NOT. In some schools they have abolished failing grades and they'll give you as MANY TIMES as you want to get the right answer. This doesn't bear the slightest resemblance to ANYTHING in real life.
A bad strategy will fail no matter how good your information is. And lame execution will stymie a good strategy. If you do enough things poorly, you'll go out of business.
India is more of an aid recipient than a provider of aid.
Windows 2000 already contains features such as the human discipline component, where the PC can send an electric shock through the keyboard if the human does something that does not please Windows.
The only definition by which Americas best days are behind it is on a purely relative basis.
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