Chip Conley

I know that when I attached my sense of identity a little too closely to my work that I might be distracting myself from feelings of unworthiness. It wasn't the number of hours I worked or how bloodshot my eyes were that defined the difference. It was something internal.

Isn't it ironic that pay, perks, and benefits all cost your company at the bottom line, but authentic recognition, especially when it's most unexpected, costs very little and gives the most impressive return on investment?

The intersection of psychology and business is typically seen as being as congested, stressful, and emotionally barren as a peak commute traffic day on the L.A. freeways. But, thankfully, we live in an era in which neuroscientists are teaching us about the malleability of our brain and the emotionally contagious nature of our workplaces.