The intersection of psychology and business is typically seen as being as congested, stressful, and emotionally barren as a peak commute traffic day on the L.A. freeways. But, thankfully, we live in an era in which neuroscientists are teaching us about the malleability of our brain and the emotionally contagious nature of our workplaces.
Interpretation
The complexities of psychology in business can be challenging, but understanding neuroscience can improve workplace emotions.
In this quote, Chip Conley draws a parallel between the stressful nature of peak commute traffic in Los Angeles and the often congested and emotionally barren landscape of the intersection between psychology and business. However, he offers a hopeful perspective, highlighting the advancements in neuroscience that reveal how our brains can adapt and change, as well as the impact of emotions in the workplace, emphasizing that understanding these factors can lead to a more positive work environment.
In practice
In a motivational speech about improving workplace culture.
I know that when I attached my sense of identity a little too closely to my work that I might be distracting myself from feelings of unworthiness. It wasn't the number of hours I worked or how bloodshot my eyes were that defined the difference. It was something internal.
Isn't it ironic that pay, perks, and benefits all cost your company at the bottom line, but authentic recognition, especially when it's most unexpected, costs very little and gives the most impressive return on investment?
We need to put ourselves in the shoes of our customers. That is my new battle cry. Live and breathe Starbucks the way our customers do.
A great business has to have a conscience. You have to know who you are and who you are not.
Market leaders inevitably slip into decline when they tell the people what they want instead of giving the people what they want.
I see business as an ecosystem.
A business is not defined by its name, statutes, or articles of incorporation. It is defined by the business mission. Only a clear definition of the mission and purpose of the organization makes possible clear and realistic business objectives.
Simply put: we don't build services to make money; we make money to build better services.
Subscribe for the occasional hand-picked quote. No noise.