The intersection of psychology and business is typically seen as being as congested, stressful, and emotionally barren as a peak commute traffic day on the L.A. freeways. But, thankfully, we live in an era in which neuroscientists are teaching us about the malleability of our brain and the emotionally contagious nature of our workplaces.
Interpretation
The complexities of psychology in business can be challenging, but understanding neuroscience can improve workplace emotions.
In this quote, Chip Conley draws a parallel between the stressful nature of peak commute traffic in Los Angeles and the often congested and emotionally barren landscape of the intersection between psychology and business. However, he offers a hopeful perspective, highlighting the advancements in neuroscience that reveal how our brains can adapt and change, as well as the impact of emotions in the workplace, emphasizing that understanding these factors can lead to a more positive work environment.
In practice
In a motivational speech about improving workplace culture.
I know that when I attached my sense of identity a little too closely to my work that I might be distracting myself from feelings of unworthiness. It wasn't the number of hours I worked or how bloodshot my eyes were that defined the difference. It was something internal.
Isn't it ironic that pay, perks, and benefits all cost your company at the bottom line, but authentic recognition, especially when it's most unexpected, costs very little and gives the most impressive return on investment?
The sooner you cut off negotiations with someone you shouldn't be dealing with, it gives you the chance to move on to a more profitable deal.
A good company delivers excellent products and services, and a great company does all that and strives to make the world a better place.
If you go to a venture firm, what you're doing is you're buying money from them in exchange for equity. They have a commodity that they're selling and they have to differentiate themselves.
The lesson for businesses is you are dealing with real people. Those are your customers, those are your employees, those are your bosses, and the better you understand how real people tick, the more successfully you will be able to accomplish your goals.
It turns out that people - in every country in the world, there's a segment of buyer that wants the best product and the best experience. And that's what we're about providing.
Because its purpose is to create a customer, the business enterprise has two - and only these two — basic functions: marketing and innovation. Marketing and innovation produce results; all the rest are 'costs'.
Subscribe for the occasional hand-picked quote. No noise.