A higher rate of urgency does not imply ever-present panic, anxiety, or fear. It means a state in which complacency is virtually absent..

In the final analysis, change sticks when it becomes the way we do things around here..

We learn best - and change - from hearing stories that strike a chord within us..

The heart of change is in the emotions..

A culture truly changes only when a new way of operating has been shown to succeed over some minimum period of time..

Leadership is about setting a direction. It's about creating a vision, empowering and inspiring people to want to achieve the vision, and enabling th….

Overcoming complacency is crucial at the start of any change process, and it often requires a little bit of surprise, something that grabs attention ….

Changing behavior is less a matter of giving people analysis to influence their thoughts than helping them to see a truth to influence their feelings..

Leadership produces change. That is its primary function.

Most people don't lead their own lives - they accept their lives.

In a change effort, culture comes last, not first..

Leaders establish the vision for the future and set the strategy for getting there..

The rate of change is not going to slow down anytime soon. If anything, competition in most industries will probably speed up even more in the next f….

We see, we feel, we change..

The central issue is never strategy, structure, culture, or systems. The core of the matter is always about changing the behavior of people..

Good communication is not just data transfer. You need to show people something that addresses their anxieties, that accepts their anger, that is cre….

Motivation and inspiration energize people, not by pushing them in the right direction as control mechanisms do but by satisfying basic human needs f….

Never underestimate the magnitude of the power of the forces that reinforce the status quo..

Producing major change in an organization is not just about signing up one charismatic leader. You need a group - a team - to be able to drive the ch….

Effective leaders help others to understand the necessity of change and to accept a common vision of the desired outcome..

Never underestimate the power of a good story..