The first step is to recognize what you need to know and why you need to know it..

The opposite of a leader isn't a follower. The opposite of a leader is a pessimist..

You cannot learn very much about excellence from studying failure..

Too many companies waste time trying to eliminate their employees' weaknesses when, in fact, they should concentrate on developing their strengths..

Gen Y is really quite distinct from Gen X; it's really self-involved and very narcissistic - their cameras are filled with pictures of themselves; Fa….

Most of the time, our limitations are self-imposed..

Women have lives that become increasingly empty. They're doing more and feeling less..

The time you spend with your best (employees) is, quite simply, your most productive time..

My point is, people really don't change very much..

Great leaders rally people to a better future..

There are "four keys" to becoming an excellent manager: finding the right fit for employees, focusing on strengths of employees, defining the right r….

It remains true that great managers recognize individualities and focus on developing strengths rather than weaknesses. Great leaders, in sharp contr….

I do still get extremely nervous before speeches. My biggest fear is that I'll be standing there in front of hundreds of people and be incapable of t….

The talented employee may join a company because of its charismatic leaders, its generous benefits, and its world-class training programs, but how lo….

People quit managers, not jobs..

Clarity is the answer to anxiety. Effective leaders are clear..

In a war, no matter the outcome of a certain skirmish or battle, the winner is the party whose attitudes, behaviors and preoccupations come to domina….

We live with them every day, and they come so easily to us that they cease to be precious..

Forcing your employees to follow required steps only prevents customer dissatisfaction. If your goal is truly to satisfy, to create advocates, then t….

To get the best coaching outcomes, always have your 1-on-1's on your employee's turf not yours. In your office the truth hides..

American culture is CEO obsessed. We celebrate the hard-charging heroes and mythologize the iconoclastic visionaries. Those people are important..