We must define quality as conformance to specifications if we are to manage it..

Slowness to change usually means fear of the new..

Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money..

It is not possible to know what you need to learn..

Quality management is needed because nothing is simple anymore, if indeed it ever was..

Selecting the right person for the right job is the largest part of coaching..

In a true zero-defects approach, there are no unimportant items..

Very few of the great leaders ever get through their careers without failing, sometimes dramatically..

Being convinced one knows the whole story is the surest way to fail..

The customer deserves to receive exactly what we have promised to produce - a clean room, a hot cup of coffee, a nonporous casing, a trip to the moon….

You are going to be measured anyway by some means, fair or foul. Usually the one doing the measuring has nothing specific in mind; so he does it by t….

Successful people breed success..

Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it..

If we deliver on time, but the product has defects, we have not delivered on time..

It is always cheaper to do the job right the first time..

When you're out of quality, you're out of business..

Quality has to be caused, not controlled..

The cost of quality is the expense of doing things wrong..

Quality means conformance to requirements, not elegance..

Improving quality requires a culture change, not just a new diet..

It isn't what you find, it's what you do about what you find..