Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric..

Being convinced one knows the whole story is the surest way to fail..

Very few of the great leaders ever get through their careers without failing, sometimes dramatically..

Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems..

Successful people breed success..

When in doubt, delete it..

Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money..

It is not possible to know what you need to learn..

Quality management is needed because nothing is simple anymore, if indeed it ever was..

Selecting the right person for the right job is the largest part of coaching..

People are conditioned to believe that error is inevitable.... However, we do not accept the same standard when it comes to our personal life. If we ….

If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow..

Many managers feel, somewhat cynically, that people are being paid to do their jobs and that's that. This attitude reflects an insensitivity to peopl….