Occupation: Businessman Birth: June 18, 1926 Death: August 18, 2001
When in doubt, delete it..
The customer deserves to receive exactly what we have promised to produce - a clean room, a hot cup of coffee, a nonporous casing, a trip to the moon….
In a true zero-defects approach, there are no unimportant items..
Being convinced one knows the whole story is the surest way to fail..
Very few of the great leaders ever get through their careers without failing, sometimes dramatically..
It is not possible to know what you need to learn..
Slowness to change usually means fear of the new..
You don't have to be noisy to be effective..
Quality management is needed because nothing is simple anymore, if indeed it ever was..
We must define quality as conformance to specifications if we are to manage it..
You are going to be measured anyway by some means, fair or foul. Usually the one doing the measuring has nothing specific in mind; so he does it by t….
Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money..
Selecting the right person for the right job is the largest part of coaching..