Envision, create, and believe in your own universe, and the universe will form around you..

Studies find top 3 most stressful moments in people's lives: death, divorce, and properly pronouncing "Worcestershire sauce.".

Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it's not what you say or what you do,….

I'd rather spend money on things that improve the customer experience than on marketing..

Customer service shouldn't just be A department, it should be the entire company..

To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyo….

Your personal core values define who you are, and a company's core values ultimately define the company's character and brand. For individuals, chara….

Learn by doing. Theory is nice, but nothing replaces actual experience..

Get the culture right, and everything else just falls into place..

Stop chasing the money and start chasing the passion..

Have fun. The game is a lot more enjoyable when you're trying to do more than just make money..

Most companies are very quick to hire and slow to fire, when really it should be the other way around..

Whatever you're thinking, think bigger..

I made a list of the happiest periods in my life, and I realized that none of them involved money. I realized that building stuff and being creative ….

Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren't able to ada….

A great brand is a story that never stops unfolding..

The best businesses are really ones that can combine passion, profits, and purpose..

To never forget that the most important thing in life is the quality of life we lead..

...the best leaders are servant leaders - they serve those they lead..

Success is getting to a point where you'd be truly OK with losing everything you have and starting over..

Your culture is your brand..