Improve quality, you automatically improve productivity..

The ultimate purpose of collecting the data is to provide a basis for action or a recommendation..

Put a good person in a bad system and the bad system wins, no contest..

In God we trust; all others bring data..

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change..

It is not necessary to change. Survival is not mandatory..

Quality comes not from inspection, but from improvement of the production process..

Innovation comes from people who take joy in their work..

The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours..

Management by results - like driving a car by looking in rear view mirror..

If you do not know how to ask the right question, you discover nothing..

Manage the cause, not the result..

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to m….

Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to cha….

If you can't describe what you are doing as a process, you don't know what you're doing..

Each system is perfectly designed to give you exactly what you are getting today..

Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but fro….

The aim of leadership should be to improve the performance of man and machine, to improve quality, to increase output, and simultaneously to bring pr….

It's not enough to do your best; you must know what to do & then do your best..

The most valuable "currency" of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to….

The customer is the most important part of the production line..