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The aim of leadership should be to improve the performance of man and machine, to improve quality, to increase output, and simultaneously to bring pride of workmanship to people. Put in a negative way, the aim of leadership is not merely to find and record failures of men, but to remove the causes of failure: to help people to do a better job with less effort.
W. Edwards Deming
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Interpretation

What this quote means

Effective leadership focuses on enhancing both human and machine performance while fostering a sense of pride in work.

In this quote, W. Edwards Deming emphasizes that true leadership is about uplifting the capabilities of individuals and systems rather than merely identifying and documenting failures. By removing obstacles and enhancing quality and output, leaders can inspire pride in their teams, ultimately creating a more productive and motivated workforce.

Themes

LeadershipPerformanceImprovementQualityEffort

In practice

Example use cases

In a team meeting focused on enhancing productivity, the manager quotes Deming to emphasize the importance of a supportive leadership approach.

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