Quality comes not from inspection, but from improvement of the production process..

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change..

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to m….

Put a good person in a bad system and the bad system wins, no contest..

It is not necessary to change. Survival is not mandatory..

Innovation comes from people who take joy in their work..

Improve quality, you automatically improve productivity..

Manage the cause, not the result..

In God we trust; all others bring data..

The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours..

Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to cha….

We are being ruined by the best efforts of people who are doing the wrong thing..

The most valuable "currency" of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to….

Each system is perfectly designed to give you exactly what you are getting today..

Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but fro….

The aim of leadership should be to improve the performance of man and machine, to improve quality, to increase output, and simultaneously to bring pr….

Management by results - like driving a car by looking in rear view mirror..

It's not enough to do your best; you must know what to do & then do your best..

If you do not know how to ask the right question, you discover nothing..

The customer is the most important part of the production line..

We should work on our process, not the outcome of our processes..