Competition should not be for a share of the market-but to expand the market.
W. Edwards DemingRead
The job can't be finished only improved to please the customer.
Interpretation
What this quote means
Continuous improvement is essential in meeting customer expectations.
W. Edwards Deming emphasizes that the pursuit of perfection in a job is an ongoing process rather than a final destination. This quote suggests that businesses should focus on always enhancing their products or services rather than expecting to achieve a state of completion, as customer satisfaction is dynamic and ever-evolving.
Themes
ImprovementCustomerSuccessPerfectionBusiness
In practice
Example use cases
In a business presentation to highlight the importance of customer feedback.
More from W. Edwards Deming
All quotes βDon't expect smart people to listen to you without proof.
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Quality begins with the intent, which is fixed by management.
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Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
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Just because you can measure everything doesn't mean that you should.
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The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
W. Edwards DemingRead
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