W. Edwards Deming

Learning is not compulsory... neither is survival.

In God we trust; all others bring data.

Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.

The emphasis should be on why we do a job.

A leader is a coach, not a judge.

Rational behavior requires theory. Reactive behavior requires only reflex action.

Many people in management are being paid to produce waste.

There is no substitute for knowledge.