What you want to do is put people in a position where they feel connected enough to you that they're willing to collaborate with you; they're willing to show you the things that they were scared to tell you about before.

Sara waited a respectful time, knowing there was nothing she could do to ease the woman's pain. Grief was a place, Sara understood, where a person went alone. It was like a room without doors, and what happened in that room, all the anger and the pain you felt, was meant to stay there, nobody's business but yours.

God calls all of his children to the table. We can disagree and even say a lot of hateful things, but what we can't do in good conscience is leave the table. Or demand that someone else not be at the table.

I have discovered that most people have no one to talk to, no one, that is, who really wants to listen. When it does at last dawn on a man that you really want to hear about his business, the look that comes over his face is something to see.

Does not a man physically tremble under the mere look of a wild beast or fellow-man that is stronger than himself? Does not a woman redden all over when she feels her lover's eyes on her? How then should one doubt the mysterious power of one individual over another?

Courtesies cannot be borrowed like snow shovels; you must have some of your own.