People always ask me, how do you teach core values? The answer is, you don't. The goal is not to get people to share your core values. It's to get pe…

- Robert Spector

Don't reinvent the wheel. Focus on winning one customer at a time. Be honest and sincere. Do what's right. There's nothing magical about this. That's…

- Robert Spector

A can-do attitude, a positive personality, and a strong work ethic are still the primary ingredients for success at Nordstrom.

- Robert Spector

Mom & pop stores are not about something small; they are about something big. Ninety percent of all U.S. businesses are family owned or controlled. T…

- Robert Spector

Nordstrom believes that great service begins with showing courtesy to everyone-customers, employees, and vendors.

- Robert Spector

Recognition is powerful, as long as it's authentic and specific. Whatever their level on the inverted pyramid, employees wants to feel needed and val…

- Robert Spector

It's hard not to fall in love with Seattle on a beautiful summer's day.

- Robert Spector