Clients don't expect perfection from the service providers they hire, but they do expect honesty and transparency. There is no better way to demonstrate this than by acknowledging when a mistake has been made and humbly apologizing for it.
Interpretation
Clients value honesty and transparency from service providers more than perfection.
This quote emphasizes that in business relationships, clients prioritize honesty and transparency over flawless performance. Acknowledging mistakes and offering sincere apologies can strengthen trust and rapport between service providers and their clients, highlighting the importance of integrity in professional interactions.
In practice
In a business meeting, to illustrate the importance of transparency, you could share this quote when discussing client relationships.
I know that any group of people can become a team if they do the right things, but I came to realize over time that if you acquire or develop the right kind of people, that process of building a team is going to be much more effective and easier.
The truth is that intelligence, knowledge, and domain expertise are vastly overrated as the driving forces behind competitive advantage and sustainable success.
The kind of people that all teams need are people who are humble, hungry, and smart: humble being little ego, focusing more on their teammates than on themselves. Hungry, meaning they have a strong work ethic, are determined to get things done, and contribute any way they can. Smart, meaning not intellectually smart but inner personally smart.
Team members have to be focused on the collective good of the team. Too often, they focus their attention on their department, their budget, their career aspirations, their egos.
Teamwork remains a sustainable competitive advantage that has been largely untapped because it is hard to measure (teamwork impacts the outcome of an organization in such comprehensive and invasive ways that it's virtually impossible to isolate it as a single variable) and because it is extremely hard to achieve (it requires levels of courage and discipline that few executives possess) - ironically, building a strong team is very simple (it doesn't require masterful insights or tactics).
Your focus should be on creating an environment where growth can occur and then letting nature take its course.
My whole life, meeting people is like a blind date, because I feel like they've already seen the video on me.
Being a person, I had come to realize, is a communal activity. Dogs know how to be dogs. But people do not know how to be people unless and until they learn from other people.
Not afraid of poverty and drabness and who is untouched by it, untouched by the drunkenness of her friends; (she) who judges, selects, discards people with severity, who knows, when she is telling her endless anecdotes, that they are ways of escape, keeping herself all the more secret behind that profuse talk.
I have always been principally interested in men for sex. I've always thought any sane woman would be a lover of women because loving men is such a mess. I have always wished I'd fall in love with a woman. Damn.
A change of environment is the traditional fallacy upon which doomed loves, and lungs, rely.
I am simply the most conspicuous part of a large, thoroughly dedicated and professional staff that extends from just behind these cameras, across this country and around the world, in too many instances, in places of grave danger and personal hardship. They're family to me.
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