Clients don't expect perfection from the service providers they hire, but they do expect honesty and transparency. There is no better way to demonstrate this than by acknowledging when a mistake has been made and humbly apologizing for it.
Interpretation
Clients value honesty and transparency from service providers more than perfection.
This quote emphasizes that in business relationships, clients prioritize honesty and transparency over flawless performance. Acknowledging mistakes and offering sincere apologies can strengthen trust and rapport between service providers and their clients, highlighting the importance of integrity in professional interactions.
In practice
In a business meeting, to illustrate the importance of transparency, you could share this quote when discussing client relationships.
I know that any group of people can become a team if they do the right things, but I came to realize over time that if you acquire or develop the right kind of people, that process of building a team is going to be much more effective and easier.
The truth is that intelligence, knowledge, and domain expertise are vastly overrated as the driving forces behind competitive advantage and sustainable success.
The kind of people that all teams need are people who are humble, hungry, and smart: humble being little ego, focusing more on their teammates than on themselves. Hungry, meaning they have a strong work ethic, are determined to get things done, and contribute any way they can. Smart, meaning not intellectually smart but inner personally smart.
Team members have to be focused on the collective good of the team. Too often, they focus their attention on their department, their budget, their career aspirations, their egos.
Teamwork remains a sustainable competitive advantage that has been largely untapped because it is hard to measure (teamwork impacts the outcome of an organization in such comprehensive and invasive ways that it's virtually impossible to isolate it as a single variable) and because it is extremely hard to achieve (it requires levels of courage and discipline that few executives possess) - ironically, building a strong team is very simple (it doesn't require masterful insights or tactics).
Your focus should be on creating an environment where growth can occur and then letting nature take its course.
For male and female alike, the bodies of the other sex are messages signaling what we must do - they are glowing signifiers of our own necessities.
It understood you just as far as you wanted to be understood, believed in you as you would like to believe in yourself, and assured you that it had precisely the impression of you that, at your best, you hoped to convey.
Not gay, just never met the right woman.
Even though my mother had told me growing up that, 'If you win, nobody cares what color you are,' that wasn't necessarily true in the N.F.L.
Hate and love are reciprocal passions.
There are only four kinds of people in the world - those who have been caregivers, those who are caregivers, those who will be caregivers and those who will need caregivers.
Subscribe for the occasional hand-picked quote. No noise.