Clients don't expect perfection from the service providers they hire, but they do expect honesty and transparency. There is no better way to demonstrate this than by acknowledging when a mistake has been made and humbly apologizing for it.
Interpretation
Clients value honesty and transparency from service providers more than perfection.
This quote emphasizes that in business relationships, clients prioritize honesty and transparency over flawless performance. Acknowledging mistakes and offering sincere apologies can strengthen trust and rapport between service providers and their clients, highlighting the importance of integrity in professional interactions.
In practice
In a business meeting, to illustrate the importance of transparency, you could share this quote when discussing client relationships.
I know that any group of people can become a team if they do the right things, but I came to realize over time that if you acquire or develop the right kind of people, that process of building a team is going to be much more effective and easier.
The truth is that intelligence, knowledge, and domain expertise are vastly overrated as the driving forces behind competitive advantage and sustainable success.
The kind of people that all teams need are people who are humble, hungry, and smart: humble being little ego, focusing more on their teammates than on themselves. Hungry, meaning they have a strong work ethic, are determined to get things done, and contribute any way they can. Smart, meaning not intellectually smart but inner personally smart.
Team members have to be focused on the collective good of the team. Too often, they focus their attention on their department, their budget, their career aspirations, their egos.
Teamwork remains a sustainable competitive advantage that has been largely untapped because it is hard to measure (teamwork impacts the outcome of an organization in such comprehensive and invasive ways that it's virtually impossible to isolate it as a single variable) and because it is extremely hard to achieve (it requires levels of courage and discipline that few executives possess) - ironically, building a strong team is very simple (it doesn't require masterful insights or tactics).
Your focus should be on creating an environment where growth can occur and then letting nature take its course.
'I hate discussions of feminism that end up with who does the dishes,' she said. So do I. But at the end, there are always the damned dishes.
We were never lovers, and we never will be, now. I do not regret that, however. I regret the conversations we never had, the time we did not spend together. I regret that I never told him that he made me happy, when I was in his company. The world was the better for his being in it. These things alone do I now regret: things left unsaid. And he is gone, and I am old.
Marriage is the most natural state of man, and therefore the state in which one is most likely to find solid happiness.
Psychology is as important as substance. If you treat people with respect, they will go out of their way to accommodate you. If you treat them in a patronizing way, they will go out of their way to make your life difficult.
The divine right of husbands, like the divine right of kings, may, it is hoped, in this enlightened age, be contested without danger.
After divorce of Pompeia in 62 BC I feel that members of my family should never be suspected of breaking the law. -Meos tam suspicione quam crimine iudico carere oportere
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