Clients don't expect perfection from the service providers they hire, but they do expect honesty and transparency. There is no better way to demonstrate this than by acknowledging when a mistake has been made and humbly apologizing for it.
Interpretation
Clients value honesty and transparency from service providers more than perfection.
This quote emphasizes that in business relationships, clients prioritize honesty and transparency over flawless performance. Acknowledging mistakes and offering sincere apologies can strengthen trust and rapport between service providers and their clients, highlighting the importance of integrity in professional interactions.
In practice
In a business meeting, to illustrate the importance of transparency, you could share this quote when discussing client relationships.
I know that any group of people can become a team if they do the right things, but I came to realize over time that if you acquire or develop the right kind of people, that process of building a team is going to be much more effective and easier.
The truth is that intelligence, knowledge, and domain expertise are vastly overrated as the driving forces behind competitive advantage and sustainable success.
The kind of people that all teams need are people who are humble, hungry, and smart: humble being little ego, focusing more on their teammates than on themselves. Hungry, meaning they have a strong work ethic, are determined to get things done, and contribute any way they can. Smart, meaning not intellectually smart but inner personally smart.
Team members have to be focused on the collective good of the team. Too often, they focus their attention on their department, their budget, their career aspirations, their egos.
Teamwork remains a sustainable competitive advantage that has been largely untapped because it is hard to measure (teamwork impacts the outcome of an organization in such comprehensive and invasive ways that it's virtually impossible to isolate it as a single variable) and because it is extremely hard to achieve (it requires levels of courage and discipline that few executives possess) - ironically, building a strong team is very simple (it doesn't require masterful insights or tactics).
Your focus should be on creating an environment where growth can occur and then letting nature take its course.
If women believed in their husbands they would be a good deal happier and also a good deal more foolish.
The labor movement is people. Our unions have brought millions of men and women together, made them members one of another, and given them common tools for common goals. Their goals are goals for all America - and their enemies are the enemies for progress. The two cannot be separated.
Is there discrimination against women? Yes. There's no denying that the old boys' network is alive and well. But there's also discrimination against men.
Companies in the East put a lot more emphasis on human relationships, while those from the West focus on the product, the bottom line. Westerners appear to have more of a need for achievement, while in the East there's more need for affiliation.
I still think it's important for people to have a sharp, ongoing critique of marriage in patriarchal society — because once you marry within a society that remains patriarchal, no matter how alternative you want to be within your unit, there is still a culture outside you that will impose many, many values on you whether you want them to or not.
Some conservative groups believe that a person cannot be both conservative and gay. They believe that traditional lives cannot be led by those who have not traditionally been accepted by society.
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