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Our DNA is as a consumer company - for that individual customer who's voting thumbs up or thumbs down. That's who we think about. And we think that our job is to take responsibility for the complete user experience. And if it's not up to par, it's our fault, plain and simply.
Steve Jobs
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Interpretation

What this quote means

This quote emphasizes the importance of customer feedback and responsibility in creating a user-centered experience.

In this quote, Steve Jobs highlights the core philosophy of a consumer-driven company, stating that the focus should be on individual customers and their experiences. He stresses that the company must take full accountability for the quality of that experience, admitting that any deficiencies reflect failures on their part, thus promoting a culture of responsibility and dedication to customer satisfaction.

Themes

CustomerExperienceResponsibilityFeedbackSatisfaction

In practice

Example use cases

In a presentation about improving user experience, one might quote Steve Jobs to emphasize the importance of customer feedback.

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Quote by Steve Jobs | QuoteProject