Customers long to interact with - even relate to - employees who act like there is still a light on inside.

- Chip R. Bell

Effective questioning brings insight, which fuels curiosity, which cultivates wisdom.

- Chip R. Bell

People who lie, cheat and steal in relationships are communicating that they have such an inferior view of themselves that they are not worthy of ano…

- Chip R. Bell

Customers who are merely satisfied remain your customers only as long as everything goes their way.

- Chip R. Bell

Trust is something that happens within people only when it is created between people.

- Chip R. Bell

Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.

- Chip R. Bell

Giving advice is like playing pinball: only by pushing and pulling can you encourage the ball to go in a new direction and increase your score. But t…

- Chip R. Bell