Empathy occurs when we suspend our single-minded focus of attention and instead adopt a double-minded foucus of attention. When our attention lapses into single focus, empathy has been turned off. When we shift our attention to dual focus empathy has been turned on. Empathy is our ability to identify what someone else is thinking or feeling and to respond to there thought or feelings with an approriate emotion. Empathy makes the other person feel valued, enabling them to feel that their thoughts and feelings have been heard.
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