The fastest way to change the feedback culture in an organization is for the leaders to become better receivers.

- Sheila Heen

Other people have all kinds of information about you that is invisible to you. How do you get feedback?

- Sheila Heen

People won't give you feedback until they think you actually want it.

- Sheila Heen

There are three kinds of feedback and organizations must utilize all three to be effective: 1. Evaluation. This rates you against standards and peer…

- Sheila Heen

The five C's of expanding your capacity. 1. Build your confidence. 2. Expand your connections. 3. Improve your competence. 4. Strengthen your cha…

- Sheila Heen

Evaluation and coaching get tangled together. When this occurs, the noise of evaluation drowns out coaching efforts. Think of this like a term paper.…

- Sheila Heen

We each have two human needs: To learn and grow & to be respected, accepted and loved the way you are. Even though feedback facilitates learning and …

- Sheila Heen

We swim in an ocean of feedback.

- Sheila Heen

Learning to receive feedback from each other is what leadership is all about.

- Sheila Heen