Interactivity and a better experience aren't always the same thing.

- Reed Hastings

Taking smart risks can be very gratifying.

- Reed Hastings

Don't be afraid to change the model.

- Reed Hastings

The best managers figure out how to get great outcomes by setting the appropriate context, rather than by trying to control their people.

- Reed Hastings

I learned the value of focus. I learned it is better to do one product well than two products in a mediocre way.

- Reed Hastings

Do not tolerate brilliant jerks. The cost to teamwork is too high.

- Reed Hastings

Tomorrow when you come to work, if it doesn't make the customer happy, move the business forward, and save us money - don't do it.

- Reed Hastings

Be brutally honest about the short term and optimistic and confident about the long term.

- Reed Hastings

If the Starbucks secret is a smile when you get your latte... ours is that the Web site adapts to the individual's taste.

- Reed Hastings