The easiest and quickest path into the esteem of traditional military authorities is by the appeal to the eye, rather than to the mind. The `polish and pipeclay' school is not yet extinct, and it is easier for the mediocre intelligence to become an authority on buttons, than on tactics.

Prioritization sounds like such a simple thing, but true prioritization starts with a very difficult question to answer, especially at a company with a portfolio approach: If you could only do one thing, what would it be? And you can't rationalize the answer, and you can't attach the one thing to some other things. It's just the one thing.

The fact is, employees cannot make breakthroughs if they can't openly and honestly disagree with their peers and their leader. Indeed, great leaders don't just permit conflict; they actively try to elicit it from reluctant employees as well.

I don't think you would have missed that putt, but in these circumstances, I would never give you the opportunity.

I love opposition that has convictions.

You have to learn what makes this or that Sammy run. For one it's a pat on the back, for another it's eating him out, for still another it's a fatherly talk, or something else. You're a fool if you think as I did as a young coach, that you can treat them all alike.