I conduct my life with an expectation that people will do the right thing. Yet even with all my experience, I am still surprised when they do not.
Interpretation
This quote reflects the belief in human goodness and the disappointment that can arise when that expectation is not met.
Howard Schultz conveys the idea that he approaches life with a fundamental trust in people's ability to act ethically. Despite his extensive life experience, he acknowledges his ongoing surprise when individuals fail to meet these expectations, illustrating a tension between hope and reality in interpersonal relationships.
In practice
In a conversation about leadership, one might reference this quote to emphasize the importance of trust in team dynamics.
The rules of engagement around building a brand have changed significantly over the past 10 to 15 years. Where companies at one time could spread their message through traditional marketing, consumers now seek an enduring emotional connection with the companies they patronize. The foundation of that connection is the most important characteristic of building a world-class brand: trust. Trust with your people and trust with your customers.
The future of America is not an entitlement. We have been given a treasure chest of gifts and opportunities, but some people are being left behind, and success is not sustainable unless it is shared.
Starbucks is not an advertiser; people think we are a great marketing company, but in fact we spend very little money on marketing and more money on training our people than advertising.
While their service is ending, our responsibility is just beginning!
In life, you can blame a lot of people and you can wallow in self-pity or you can pick yourself up and say listen, I have to be responsible for myself.
When I first discovered in the early 1980s the Italian espresso bars in my trip to Italy, the vision was to re-create that for America - a third place that had not existed before. Starbucks re-created that in America in our own image; a place to go other than home or work. We also created an industry that did not exist: specialty coffee.
Empathy is the capacity to think and feel oneself into the inner life of another person.
I cried a river of tears but he was too heavy to float on them. So I dragged him with me these years across an ocean.
The government has to treat all citizens equally. I am a strong supporter not of a weak version of civil unions, but of a strong version, in which the rights that are conferred at the federal level to persons who are part of the same-sex union are compatible. When it comes to federal rights, the over 1,100 rights that right now are not being given to same-sex couples, I think that's unacceptable.
If I am constantly working, my relationships fail. So at least now I can have enough time to write a happy record. And be in love and be happy.
Only stupid men trying to seem smart need to be with dumb women. Only weak men trying to look strong are attracted to compliant women.
Perhaps the depth of love can be calibrated by the number of different selves that are actively involved in a given relationship.
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