I conduct my life with an expectation that people will do the right thing. Yet even with all my experience, I am still surprised when they do not.
Interpretation
This quote reflects the belief in human goodness and the disappointment that can arise when that expectation is not met.
Howard Schultz conveys the idea that he approaches life with a fundamental trust in people's ability to act ethically. Despite his extensive life experience, he acknowledges his ongoing surprise when individuals fail to meet these expectations, illustrating a tension between hope and reality in interpersonal relationships.
In practice
In a conversation about leadership, one might reference this quote to emphasize the importance of trust in team dynamics.
The rules of engagement around building a brand have changed significantly over the past 10 to 15 years. Where companies at one time could spread their message through traditional marketing, consumers now seek an enduring emotional connection with the companies they patronize. The foundation of that connection is the most important characteristic of building a world-class brand: trust. Trust with your people and trust with your customers.
The future of America is not an entitlement. We have been given a treasure chest of gifts and opportunities, but some people are being left behind, and success is not sustainable unless it is shared.
Starbucks is not an advertiser; people think we are a great marketing company, but in fact we spend very little money on marketing and more money on training our people than advertising.
While their service is ending, our responsibility is just beginning!
In life, you can blame a lot of people and you can wallow in self-pity or you can pick yourself up and say listen, I have to be responsible for myself.
When I first discovered in the early 1980s the Italian espresso bars in my trip to Italy, the vision was to re-create that for America - a third place that had not existed before. Starbucks re-created that in America in our own image; a place to go other than home or work. We also created an industry that did not exist: specialty coffee.
To those of you mourn the loss of a loved one today, my heart goes out to you. We remember that the blessings that we enjoy as Americans came at a dear cost. Our nation owes a debt to its fallen heroes that we cannot ever fully repay. But we can honor their sacrifice, and we must. We must honor it in our own lives by holding their memories close to our hearts, and heeding the example they set.
People with clenched fists can not shake hands.
The most important thing is to have a good relationship with the bike... you have to understand what she wants. I think of a motorcycle as a woman, and I know that sounds silly, but it's true.
As if to build a fence around the fatal emptiness inside her, she had to create a sunny person that she became. But if you peeled away the ornamental egos that she had built, there was only an abbys of nothingness and the intense thirst that came with it. Though she tried to forget it, the nothingness would visit her periodically - on a lonely rainy afternoon, or at dawn when she woke up from a nightmare. What she needed at such times was to be held by someone, anyone.
A chord, stronger or weaker, is snapped asunder in every parting, and time's busy fingers are not practiced in re-splicing broken ties. Meet again you may; will it be in the same way? With the same sympathies? With the same sentiments? Will the souls, hurrying on in diverse paths, unite once more, as if the interval had been a dream? Rarely, rarely!
Every lizard lies on its belly, so we cannot tell which has a belly-ache
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