While their service is ending, our responsibility is just beginning!
Interpretation
This quote emphasizes the ongoing commitment and responsibility that comes after the service of others has concluded.
Howard Schultz's quote highlights the idea that once individuals or teams complete their work or service, it is not the end but rather the start of a new phase where responsibility and accountability rest on those who remain. It serves as a reminder that true leadership involves embracing the duty to continue supporting and guiding others, ensuring that their contributions lead to lasting impact and growth.
In practice
This quote can be used during a farewell speech to express appreciation for someone’s service while emphasizing the ongoing responsibilities of their team.
The rules of engagement around building a brand have changed significantly over the past 10 to 15 years. Where companies at one time could spread their message through traditional marketing, consumers now seek an enduring emotional connection with the companies they patronize. The foundation of that connection is the most important characteristic of building a world-class brand: trust. Trust with your people and trust with your customers.
The future of America is not an entitlement. We have been given a treasure chest of gifts and opportunities, but some people are being left behind, and success is not sustainable unless it is shared.
Starbucks is not an advertiser; people think we are a great marketing company, but in fact we spend very little money on marketing and more money on training our people than advertising.
In life, you can blame a lot of people and you can wallow in self-pity or you can pick yourself up and say listen, I have to be responsible for myself.
When I first discovered in the early 1980s the Italian espresso bars in my trip to Italy, the vision was to re-create that for America - a third place that had not existed before. Starbucks re-created that in America in our own image; a place to go other than home or work. We also created an industry that did not exist: specialty coffee.
Starbucks represents something beyond a cup of coffee.
Trust gives you the permission to give people direction, get everyone aligned, and give them the energy to go get the job done. Trust enables you to execute with excellence and produce extraordinary results. As you execute with excellence and deliver on your commitments, trust becomes easier to inspire, creating a flywheel of performance.
Any Idiot can point out a problem .... A leader is willing to do something about it! Leaders solve problems!
But I get a thrill out of bringing a group together and helping them reach a place they didn’t know they could go. I see myself as a mentor now and I’m excited to lead some of these talented young guys.
In organizations, once you articulate how success will be measured, everybody tries to game the system so that they are measured in the best possible way.
The name Roosevelt has this legendary force in our country at this time.
Leadership is no longer about position - but passion. It's no longer about image but impact. This is Leadership 2.0.
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