Observing many companies in action, I am unable to point to a single instance in which stunning results were gotten without the active and personal leadership of the upper managers.
It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below. - Joseph M. Juran
It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below.
- Joseph M. Juran
A good rule in organizational analysis is that no meeting of the minds is really reached until we talk of specific actions or decisions. We can talk … - Joseph M. Juran
A good rule in organizational analysis is that no meeting of the minds is really reached until we talk of specific actions or decisions. We can talk …
Goal setting has traditionally been based on past performance. This practice has tended to perpetuate the sins of the past. - Joseph M. Juran
Goal setting has traditionally been based on past performance. This practice has tended to perpetuate the sins of the past.
For many phenomena, 80% of consequences stem from 20% of the causes. - Joseph M. Juran
For many phenomena, 80% of consequences stem from 20% of the causes.
Pareto's Principle: you generally spend 80% of your time on 20% of the project. - Joseph M. Juran
Pareto's Principle: you generally spend 80% of your time on 20% of the project.
...every successful quality revolution has included the participation of upper management. We know of no exceptions. - Joseph M. Juran
...every successful quality revolution has included the participation of upper management. We know of no exceptions.
Quality planning consists of developing the products and processes required to meet customer's needs - Joseph M. Juran
Quality planning consists of developing the products and processes required to meet customer's needs
All improvement happens project by project and in no other way. - Joseph M. Juran
All improvement happens project by project and in no other way.
What I want to do has no end, since I am on the endless frontier of a branch of knowledge. - Joseph M. Juran
What I want to do has no end, since I am on the endless frontier of a branch of knowledge.
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